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Newcomer
August 16, 2021
Question

Alternate Host

I am trying to add an alternate host to a meeting I am scheduling.  This person has a person zoom account with meeting ID and everything.  Every time I try to add them as the alternate host I get an error that his email or name cannot be found.  Need help asap

    10 replies

    Nafi
    Community Champion | Partner
    Community Champion | Partner
    August 16, 2021

    I reply already but why it not show up.. weird..

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    Nafi
    Community Champion | Partner
    Community Champion | Partner
    August 16, 2021

    Please make sure and check all Prerequisites

    Here is for your reference: https://support.zoom.us/hc/en-us/articles/208220166-Alternative-host?mobile_site=true 

     

    Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

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    Bort
    Employee
    Employee
    August 17, 2021

    Hi @Michelle2017 

    Please make sure the other Zoom user is someone on your same account and also have a license. You cannot assign Alternative Host to someone on a different Zoom account. More info about Alternative Host can be found on the support site. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

     

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    Newcomer
    September 8, 2021

    Hi I've tried the solution you described, but it still not working. I have the same issue as Michelle2017.

    Any email address that I include as Alternative Host, it shows as not able to find, although I know that those accounts are licensed. 

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    Bort
    Employee
    Employee
    September 8, 2021

    Are those licensed users on the same account as you? When you both go to the Account Profile page, do you see the same Account number? 

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