Alternate Host

Forum|Forum|4 years ago
August 16, 2021
3 replies
1 view

I am trying to add an alternate host to a meeting I am scheduling. This person has a person zoom account with meeting ID and everything. Every time I try to add them as the alternate host I get an error that his email or name cannot be found. Need help asap

Nafi

Community Champion | Partner

I reply already but why it not show up.. weird..

Nafi

Community Champion | Partner

Please make sure and check all Prerequisites

Here is for your reference: https://support.zoom.us/hc/en-us/articles/208220166-Alternative-host?mobile_site=true

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

Bort

Employee

Hi @Michelle2017

Please make sure the other Zoom user is someone on your same account and also have a license. You cannot assign Alternative Host to someone on a different Zoom account. More info about Alternative Host can be found on the support site.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

M

MiwaY

Newcomer

Hi I've tried the solution you described, but it still not working. I have the same issue as Michelle2017.

Any email address that I include as Alternative Host, it shows as not able to find, although I know that those accounts are licensed.

Bort

Employee

Are those licensed users on the same account as you? When you both go to the Account Profile page, do you see the same Account number?

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