Newcomer

Solved

All of Computer Lags After Joining Zoom Meetings (all solutions tried)

Forum|Forum|2 years ago
September 26, 2023
14 replies
16 views

Been having this problem for two months with no resolution.

Computer is hooked up to Dual Monitors and works fine for the day until I join a Zoom Meeting at which point ALL of the computers apps, moving my mouse around the screen, etc. all lags.

AGAIN, computer only lags once I join the Zoom Meeting, even if my mic and camera are off and I'm not screensharing. All apps lag. Mouse movement lags bad which has nothing to do with internet.

About half of the time, I can unplug from the dual monitors and it'll speed up. Sometimes it requires restarting my computer for the computer to stop lagging even after the call.

Hardware & Software:

- Dell Latitude 7430 (new in March 2023) / 12th Gen Intel Core i7-1265U 1.80GHz / 32GB Ram / 64-bit, x64-based processor /Windows 11 Enterprise version 22H2

- TWO Dell 2422HE monitors with built-in docking station, daisy-chained and plugged into laptop via USB-C.

Modem hardwired to Monitors.

- Zoom v 5.16.1 (22523)....the most up-to-date available for my company as of 9/26/2023.

- Internet Speed Off of VPN: Download 295 MBPS (13 latency), Upload 294mbps (10 latency)

- Internet Speed On VPN: Download 20mbps (112 latency), Upload 54mbps (118 latency)

Solutions Tried: (restarted after all of them)

- Deleting Zoom, Reinstalling.

- Checking for BIOS updates daily.

- Checking for Zoom updates daily.

- Manually checked Graphics Driver Updates

- Manually checked monitor updates.

- I have tried all of these Zoom Settings - checked and unchecked all of these. restarted after unchecking/checking each. 'Use dual monitors' in General, Otimpize quality of the video I send with de-noise, optimize quality of the video I receive with super resolution, ALL of the hardware acceleration options, Video Rendering Method -> Direct3D9. 'Use TCP connection for screensharing' Use hardware acceleration for screensharing and to optimize video sharing.

- I had another set of dual monitors (Spectre brand, lower resolution) and connected to those with an external docking station. Same issue exists.

- Zoom on Cisco VPN and off of VPN.

- My previous company laptop ran on Zoom Meetings fine with these monitor set ups.

- I've tried this hardwired to monitor, and not hardwired.

- I'll close all apps but Google Chrome and/or Excel during the Zoom Meeting and it doesn't help.

- CPU and Memory rarely get above 60% and I have never seen them get above 70% even when computer is lagging like crazy.

- Processes that seem to correlate with when I join a Zoom Meeting and the computer starting to run slow: 'Windows Audio Device Graph Isolation' and sometimes 'System interrupt'

Any suggestions?

Other

Best answer by nslinkard

I too, am on Windows 11 Pro (corporate).

We deleted and reinstalled 20+ different drivers across laptop specific, ethernet, wifi, graphics, and zoom and none worked, so I ordered a new laptop.

I finally found one-person online that said the CPU and/or GPU will overheat even if it doesn't show that they're maxing out. He told me to frequently check the bottom of the laptop's temperature and see if computer lag correlates with A) Joining a Zoom Meeting and B) Computer lag starting, and sure enough that seemed to be the case.

I only had three days of testing before my new laptop showed up, but once I positioned my laptop fan/heat vents from lying flat on a surface to open air, the lag seemed to be completely gone. The computer stayed cooler too. I'm 90% certain now that it was an over-heating issue. I had the Dell Latitude which after googling is notorious for over-heating when running multiple monitors or other strenuous apps like Zoom.

If you are unable to immediately get a higher-performing laptop, I'd get a stand that doesn't cover your vents AND touches as little of your laptop as possible so heat dissipates. If you can expense or don't care to spend, I might would even get one of the cooling stands. Otherwise, you could makeshift like I have so far with a book that is holding my laptop off my desk, but allowing ~1 inch of breathing room.

Sounds like we had the exact same issue, so hope this works for you. I was miserable for 2 months, getting kicked out of client calls while presenting. One week in now without that stress and it's amazing.

I just ordered this $10 stand from amazon just to be cautious with my new laptop overheating. (Omoton laptop stand for desk ergonomic...)

Let me know if this works so i can troll my company's tech team for never considering over-heating and me figuring it out on my own.

Show previous replies

T

tjwai

Newcomer

Many people at our office also were experiencing this issue. Our setup was surface laptop 5s and 6s connected to USB-C Hub monitor that also had a 2nd monitor daisy chained. Thought it was GPU related, but then determined only people with with certain USB Webcams connected into the hub monitor was having the problem. if the USB webcam was unplugged and built in laptop webcam was used, there weren't any issues.

T

tjwai

Newcomer

This continues to be a problem for us at work. Surface Laptop 6 running Windows 11. With or without the USB webcam, but always docked, occasionally when i'm in a zoom or teams meeting, my computer will lock up. I've noticed that everytime this happens, i can see my CPU in Task Manager throttle down to 0.4Ghz. We have a ticket open with Microsoft now too.

C

Contactkhai9

Newcomer

I have the same problem as you and my solution was switch to a mac laptop and it worked ok after.. im trying fogure out if its a pc/zoom/ or laptop issue but when im on the mac m3 version its super fast no lag and i jump onto my window 11 zenbook dual which is a new laptop it lags and especially lag when i hook it up to the monitoor

T

torriestories

Newcomer

I finally fixed the problem by downgrading to Windows 10. It was a pain, but it works now.

H

hanarohada

Newcomer

I solved this problem by installing audio driver.

I downloaded 3dp chip, and updated my audio driver (realtek), and the problem's gone!