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AirPods Won't Work In ZOOM

Forum|Forum|2 years ago
February 19, 2023
29 replies
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I have tried all ZOOM troubleshooting and I have called Apple, however, my AirPods won't connect to ZOOM meetings. They connect on EVERYTHING else on my MAC and work great, but I need them in use for my ZOOM meetings and they WILL NOT CONNECT even though it shows chosen microphone AirPods, etc. Any ideas?

Best answer by MGSR

I'm having the same issue - in fact, when i test speaker/microphone, I SOMETIMES hear a sound for a second and then it's like Zoom actively blocks my airpods pro. I'm using Zoom Version: 6.3.6 (56144), Windows 11 Enterprise. have no other problems listening or speaking into airpods for any other app

Please update your Zoom app to the latest version, 6.4.0, or uninstall and reinstall it to ensure you have the most recent release. This update includes the added feature of syncing your AirPods' buttons for enhanced functionality.

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mjf82

Newcomer

I am having the same issue. I am on my 3rd new pair of airpods that will not work with zoom. They work on every other device including windows. My old pair will connect only with the left airpod however, I'm told that I can barely be heard. I have taken all of the steps and more including returning 2 pairs of new airpods thinking that they are defective. I use my airpods all day for work meetings. At least I use to do that. I bought the airpods primarily for zoom meetings. Can this PLEASE be fixed. There is a zoom bug.

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Sue65

Newcomer

I also am having the same problem. About 2 weeks ago AirPods stopped working with Zoom meetings. Never had this issue before. I’ve tried all the suggestions to no avail. Really frustrating! It’s not the AirPods as they work fine with everything else, just not Zoom. Sure hope they get this resolved. I’m on windows on a pc.

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AthanZLi

Newcomer

Same problem here. Airpods works well on ANYTHING ELSE except while during a zoom meeting. For example, when I have music playing on my PC, it works file. However, when I enter a zoom meeting, all the sound including the music and everything on my PC becomes silenced. When I leave the meeting, the sound all comes back again.

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AthanZLi

Newcomer

I'm sure both my system settings and zoom settings are correctly configured for utilizing my airpods.

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afischioni

Newcomer

I’m having the same problem. Troubleshooting has not worked. It’s very frustrating. I can’t believe Zoom hasn’t fixed this as it appears this problem is not uncommon.

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Eliot

Community Super Champion | Partner

hi afischioni,

Zoom support article on Bluetooth headphones may help fix the airpods issues.

https://support.zoom.us/hc/en-us/articles/12610836866317-Using-Bluetooth-headphones-with-Zoom

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

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MikeM1

Newcomer

No, it didn't.

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Sterlingbutters

Newcomer

Same issue here. Audio output works to AirPods but Zoom is unable to use the AirPods microphone. Any attempts to change audio settings inside or outside of a meeting cause the application to hang - completely ceasing interactivity with the GUI. Zoom is useless

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Valor

Newcomer

This worked for me:

After connecting your headphones with your computer, join or start a meeting.
If prompted, click Join with Computer Audio.
In the meeting controls toolbar, next to Mute/Unmute, click the arrow icon.
Below Select a Microphone, select your headphones.
Below Select a Speaker, select your headphones.
Note: If your headphones are not listed here, they may not currently be connected to your computer.

Using Bluetooth headphones with Zoom - Zoom Support

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RockiesWomanAuthor

Newcomer

I have tried that months ago and it didn't work, but thank you for responding.

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sgmorgan

Newcomer

Zoom - how many hundreds (thousands?) of users need to report this problem for it to be prioritized as a fix? It's clearly a Zoom bug. The same pattern plays out: people have no issues using their Air Pods through a laptop or desktop in Zoom meetings, then suddenly after months or years of success, it's just not working properly. I can report the same set of details as everyone else on this chain: yes I have tried doing a hard forget/reconnect of my Air Pods to my laptop; yes I have tried resetting my Air Pods; yes, I have selected Air Pods from the list of audio devices in Zoom for both microphone and speakers; yes, those options remain selected (even when the functions are not working); and yes, often everything works fine for the first few minutes of the meeting and then I lose microphone and/or speakers even while my Air Pods remain selected in Zoom and are connected to my laptop. Oh, and yes: my Air Pods work for every other function on my laptop.

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Sterlingbutters

Newcomer

So maybe this won’t work for everyone but I’ve noticed that I can get the audio to work with my AirPods if I manually open the zoom.us application and navigate to Preferences > Audio and configure my AirPods for speaker/microphone. Then I have to join a meeting with the meeting ID. That is, you can’t join any zoom meeting with a link/shortcut and it works. Makes no sense to me but this is how I got it working.

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rgf

Newcomer

wow I can't believe you can make it work through that flow. but this should be exactly what zoom is leveraging to understand this massive bug.

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emilyej

Newcomer

I have had this problem for months. I have a fix! Every time I have a zoom I have to do this because it auto-defaults back to not working.

Zoom --> preferences --> audio --> Speaker

There is a dropdown here. next to Test Speaker button. My first option is "same as system Emily's AirPods" - would never connect. ever. very frustrating. Underneath that in the list is simply "Emily's AirPods" (not with same as system). When I click that option, it works. every time. Just figured this out this week and have been having successful Zoom audio with airpods since. I hope this works for you.

Jing has the same solution. It really does work. make sure you are not "Same as system"