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Markus H
New Member
May 19, 2026
Question

AI Companion - Update?

  • May 19, 2026
  • 1 reply
  • 30 views

Hello everyone,

I’m having an issue with Zoom AI Companion.

I already have a Zoom Workplace Pro account, and according to the plan details, AI Companion should be included. However, whenever I try to use the feature, Zoom keeps showing a message telling me to upgrade or update my plan in order to access AI Companion.

The confusing part is that I already have the required Pro subscription active.

Has anyone experienced the same issue or knows what could be causing this?
Do I need to enable AI Companion somewhere separately, or are there any additional requirements?

Thanks in advance!

      1 reply

      aluyun
      Community Manager
      aluyun
      Community Manager
      May 20, 2026

      Hi ​@Markus H,

      Thank you for joining Zoom Community! If you already have Zoom Workplace Pro but Zoom AI Companion keeps prompting you to upgrade, it’s usually one of these:

       

      • You’re signed into a different Zoom account than the one that has the Pro subscription (common if you have multiple emails, SSO vs email login, or you’re joining via a work account but signed into a personal one).
      • AI Companion isn’t enabled at the account/group/user level by the account owner/admin (some AI Companion controls require admin enablement).
      • Your role doesn’t have the needed permissions (AI Companion access/controls can depend on owner/admin settings). 
      • In some cases, availability can vary by region/industry.
         

      Try these quick checks:

      1. Confirm you’re signed into the correct account

        • In the Zoom Workplace app: click your profile picture and verify the email/account.
        • Also confirm the same email/account is the one that shows “Zoom Workplace Pro” in the web portal billing/subscription area.

      2. Check whether AI Companion is enabled in settings (if you’re an admin/owner)

        • Sign in to the Zoom web portal
        • Go to Settings and search for “AI Companion”
        • Make sure it’s enabled at the right scope (Account / Group / User), and not locked off at a higher level.

      You may also check out this link for more information.

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