AI Companion - Update?

Hi ​@Markus H,

Thank you for joining Zoom Community! If you already have Zoom Workplace Pro but Zoom AI Companion keeps prompting you to upgrade, it’s usually one of these:

• You’re signed into a different Zoom account than the one that has the Pro subscription (common if you have multiple emails, SSO vs email login, or you’re joining via a work account but signed into a personal one).
• AI Companion isn’t enabled at the account/group/user level by the account owner/admin (some AI Companion controls require admin enablement).
• Your role doesn’t have the needed permissions (AI Companion access/controls can depend on owner/admin settings). 
• In some cases, availability can vary by region/industry.
   

Try these quick checks:

1. Confirm you’re signed into the correct account

   • In the Zoom Workplace app: click your profile picture and verify the email/account.
   • Also confirm the same email/account is the one that shows “Zoom Workplace Pro” in the web portal billing/subscription area.

2. Check whether AI Companion is enabled in settings (if you’re an admin/owner)

   • Sign in to the Zoom web portal
   • Go to Settings and search for “AI Companion”
   • Make sure it’s enabled at the right scope (Account / Group / User), and not locked off at a higher level.

You may also check out this link for more information.

Hi ​@Markus H!

It’s been a little while since we last heard from you, so I just wanted to follow up and see if you’ve had a chance to review the latest reply on your post.

If it helped resolve your concern, feel free to mark it as the best answer—this can really help others in the community with similar questions.

If you still have any questions or need further clarification, don’t hesitate to reach out. We’re always here to help!