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JackieLong11
Newcomer
May 28, 2022
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Account locked for unknown reason

  • May 28, 2022
  • 1 reply
  • 0 views

Hello Zoom team, I have a Pro package account, but today I received a message that code is disabled 1003. I only use it to teach my students, not do anything illegal. Why is my account locked? How do I unlock my account again, it affects my teaching and learning a lot. Please reply soon

    Best answer by Ray_Harwood

    The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
    https://support.zoom.us/hc/en-us/requests/new

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_HarwoodAnswer
    Community Super Champion | Customer
    May 29, 2022

    The volunteers in the Zoom Community don’t have access to account information or ability to make changes to accounts. Please submit a Support Ticket to Zoom staff at:
    https://support.zoom.us/hc/en-us/requests/new

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