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Newcomer
January 22, 2023
Question

Account Help

  • January 22, 2023
  • 1 reply
  • 9 views

Hi can someone please help me

I would like to login to my existing zoom account from a new device however while on that device i am unable to find the verification/OTP required to login to the new device and i would not be able to get the code before its expiry

is there a way to disable verification whilst signing in to a new device?

Let me know if you can help me Thanks

    1 reply

    Community Super Champion | Partner
    January 23, 2023

    hi dc14.

     

    is your new device on supported usb hid devices list or some other device?

    Supported USB HID devices for the Zoom desktop client – Zoom Support

     

    thanks,  eliot