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Newcomer
CarolK
Newcomer
October 14, 2021
Solved

accidentally recorded audio only

Hello, I recorded a meeting but didn't realize my settings were on audio-only. Is there any chance that a video recording was made and is there some way for me to retrieve it? 

      Bort
      BortAnswer
      Employee
      October 14, 2021

      Unfortunately, if you did not instruct Zoom to record video, no video was recorded. We have no backups of recordings. 

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      6 replies

      Bort
      Employee
      BortAnswer
      Employee
      October 14, 2021

      Unfortunately, if you did not instruct Zoom to record video, no video was recorded. We have no backups of recordings. 

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      Newcomer
      PurplePianoCat
      Newcomer
      June 26, 2022

      This happened to me as well. The setting is a misnomer unfortunately. It should actually read "Record ONLY Audio Files" and come with a warning that states "no video will be recorded". Instead, it is worded, "Record Audio-only Files". The hyphen indicates that it's therefore "in-addition" to a video file. Unfortunately, if you have the other settings to do with screen-sharing turned off, no video will be recorded (even if you aren't screen sharing). This is a serious bug. I want to ask for a refund because I had a really important event today and there is no video of it! 😭 😭 😭 Like I'm going to have to provide refunds because of it... not cool at all... 😖 Aforementioned evil setting below...

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        Newcomer
        PurplePianoCat
        Newcomer
        June 26, 2022

        Check out my reply below... I'm actually surprised there's nothing about this anywhere else.😒

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        Newcomer
        shagshuta
        Newcomer
        July 19, 2022

        My recorded video meeting is nowhere to be found... There's a video and audio file for the previous recording, but for the second there's only audio for some reason! I'm really upset.

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        Newcomer
        PurplePianoCat
        Newcomer
        December 5, 2022

        You probably selected "Record Audio-only Files". Unfortunately it means, "Only Record Audio Files!" Too bad they don't change the wording... 

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        Newcomer
        candice-claire
        Newcomer
        April 18, 2023

        This happened to me for the first time last night. I've never changed settings and always have had video. But last night only recorded audio. Where to I check this setting or did something change that I wasn't aware of?

         

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