access room issue

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Hello,

We are having access room issues recently, the report shows 13215

My colleagues wanted to access zoom to have meeting from china, but they had issues to access, only the host could access, this issue started from last Friday, what does it mean 13215, how to solve this issue?

thank you for your help

Daisy

Other

ZoomVAAnswer

Community Manager

Hi @junelotus To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

ZoomVAAnswer

Community Manager

Hi @junelotus To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

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