Access request for Zoom Client to Outlook using the Outlook Plugin

The User has installed the newest Version of the Outlook Plugin and also for the Zoom Client.
Outlook in Version 2019

Thanks

Hi, @Calvo .

A couple ideas come to mind but I would recommend following Microsoft lead here: https://support.microsoft.com/en-us/office/i-get-warnings-about-a-program-accessing-email-address-information-or-sending-email-on-my-behalf-86cc5ece-379e-45e3-b8eb-3fefba09946b 

Is customer using MAPI in their calendar integration? Check if everything is up to date. If issues persist, I would recommend opening a support ticket with Zoom tech support.

For reference:

https://support.zoom.us/hc/en-us/articles/360052953851-Client-based-calendar-integration 

https://learn.microsoft.com/en-us/office/client-developer/outlook/mapi/outlook-mapi-reference

Hi

thanks for your reply!

I have opened in the past a case for this issue but the zoom support only mentioned that this should be a Outlook issue.

I will check and let you know if your hints helped me.

BR
Calvo

Hi @ZoomZoom 

yes exactily the customer is using a MAPI integration.
I could now recreate the issues on my VM and everytime I start the VM I get the Windows too..

The strange thing about antivirus is that I run all windows embeded security Tools and they are up to date.

So this could not be the case.

Customer is verifying on their side if the impact could be from their Atntivirus.

In parallel I opened a support case.

cheers

calvo

@ZoomZoom 

Thanks for your hint.  I could figure out that this has something to do with the Outlook Client that are checking the status with the antivirus (in our customers case it is Symantec endpoint protection.

So this means that if the customer put everything into the autostart he will get the issue everytime when the users start their windows.
Workaround:

Put a delay of approx. 60 sec. to start the Zoom Client this gives time to the Outlook client to check the status with antivirus and the issue is gone.

I have already updated the case

cheers

Calvo