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Newcomer
catbel
Newcomer
November 5, 2022
Question

Access Denied Error Code 1020

  • November 5, 2022
  • 17 replies
  • 11 views

Only recently I have been unable to join a meeting via a link and I get the message Access Denied Error Code 1020. Some of the links do not give the meeting/passcode, so I have been unable to join. Why has this suddenly started to happen? Any help appreciated.

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      A
      Newcomer
      Abhimanyu
      Newcomer
      November 7, 2022

      Hi @catbel 

      Let us know if you have any update.

      We raised a technical support request on zoom and then called to zoom support on phone. They changed ticket status to HIGH, and assigned to Tier 2 support.

       

      D
      Newcomer
      David44
      Newcomer
      November 7, 2022

      We have a workaround, for now. I'll share it here in case anyone else finds it useful.

      We created a Cloudfront distribution that proxies requests to zoom.us and api.zoom.us. Remember to pass through all the necessary headers.

      A
      Newcomer
      Abhimanyu
      Newcomer
      November 7, 2022

      Hi All,

      Zoom started working.

      Zoom tech support team has updated us.

      We also validated it from our end, all service started working.

      G
      Newcomer
      Gilad
      Newcomer
      November 7, 2022

      The was resolved for us. We got a reply from Zoom support that they had a configuration issue in cloudflare. I hope it is resolved for everyone.

      G
      Newcomer
      Golding
      Newcomer
      November 8, 2022

      This is still not resolved for me.  Was it a Zoom error, or do I need to do additional configuring?

      P
      Newcomer
      pluto2020
      Newcomer
      November 8, 2022

      Yes it is working for us now (and has been for almost 24 hours now).  I think Zoom had misconfigured their CloudFlare firewall so all apps running in a Linux container failed to register users for a meeting.

      G
      Newcomer
      Golding
      Newcomer
      November 8, 2022

      I guess I'll have to wait until it works for me.  I'm still getting Access Denied; I'm just running it in Safari using a link I received for the meeting.

      C
      Newcomer
      catbelAuthor
      Newcomer
      November 8, 2022

      Thankyou everyone for your responses.  It's great to know that there are plenty of people out there willing to help.  Sorry I was unable to respond individually, but I was not able to access zoom.us.  In response to a ticket I raised with Zoom I was told that they had tried to fix the issue, but that it was a firewall problem with my MacBook that was at fault.  I contacted Mac Support who found some malware on my MacBook that had been causing the problem. Zoom now working again!

        P
        Newcomer
        padmakardasi
        Newcomer
        November 9, 2022

         I have been unable to join a meeting via a link and I get the message Access Denied Error Code 1020. ?
        Any help appreciated. I am using Mac.

        CarlaA
        Community Manager
        CarlaA
        Community Manager
        December 2, 2022

        Hi @padmakardasi, do you use a VPN connection? Also, can you check if there are any updates to your Mac that you need to run under System Preferences>Software Update?  If there are, kindly perform them and restart the machine to verify if the issue persists once you have rebooted. 

         

        Carla,
        Zoom Community Team

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