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N
Newcomer
NMAHC
Newcomer
June 19, 2024
Question

500 Server Error on Virtual Background

  • June 19, 2024
  • 4 replies
  • 1 view

I am hosting a webinar. Every time I attempt to add a branded virtual background for the meeting, I receive a 500 Server Error message. I was able to add one a few days ago, but needed to switch it out. 

I have cleared cookies, browsing history, etc.  I am using windows

4 replies

B
Newcomer
Bexyjanex
Newcomer
June 20, 2024

Im getting the exact same response so if someone could help that would be great. 

L
Newcomer
lnapitupulu
Newcomer
June 24, 2024

l am also getting this message on some files. I have resize and resave and resize and resave until Zoom will take a jpg or png file. What is happening????

    L
    Newcomer
    lnapitupulu
    Newcomer
    June 24, 2024

    Try resaving the file under a name which does not have underscore or whatnots, something simple like "hatethis". It worked for me (previously saved the file with a numeric data code and an underscore.

      B
      Newcomer
      Bexyjanex
      Newcomer
      June 24, 2024

      amazing!! thank you thats worked. 

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