According to the Zoom support (see the below link),https://support.zoom.us/hc/en-us/articles/202460676-Time-limits-for-Zoom-MeetingsFree licenses (Basic) on paid accountsMeeting ends after 30 hours (active or idle)1 host, no participant1 host, 1 participant0 host, 2 participants (join before host)Meeting ends after 40 minutes (active or idle)1 host, 2 participants or more at the same time0 host, 3 participants or more at the same time (join before host)Note: If participants leave the meeting and join again before their first connection is fully terminated, it may count them as two different participants and trigger the 40-minute time limit. -----------------------------------------------So I changed my account to a paid account and add other people to my account as a basic user.But still they said they have 40 mins limitation with 1-on-1 meetings? Pls help on this~~

T

talkhello

Newcomer

Question

40mins limitation with a basic user on a paid account

Forum|Forum|3 years ago
May 2, 2022
3 replies
7 views

According to the Zoom support (see the below link),

https://support.zoom.us/hc/en-us/articles/202460676-Time-limits-for-Zoom-Meetings

Free licenses (Basic) on paid accounts

Meeting ends after 30 hours (active or idle)

1 host, no participant
1 host, 1 participant
0 host, 2 participants (join before host)

Meeting ends after 40 minutes (active or idle)

1 host, 2 participants or more at the same time
0 host, 3 participants or more at the same time (join before host)

Note: If participants leave the meeting and join again before their first connection is fully terminated, it may count them as two different participants and trigger the 40-minute time limit.

-----------------------------------------------

So I changed my account to a paid account and add other people to my account as a basic user.

But still they said they have 40 mins limitation with 1-on-1 meetings?

Pls help on this~~

J

jenncee

Employee

Based on this article, 1:1 Zoom meeting hosted by Basic users on a paid account will end after 30 hours. If your user claims that the Zoom meeting still ends after 40 minutes, make sure with the user that it is a 1:1 meeting, meaning only the host and 1 participant. If the user is sure about that, I suggest opening a ticket, and have the meeting ID of the meeting when it happened ready.

T

talkhelloAuthor

Newcomer

Yes,,, we made sure only two participants in a meeting room,.

so I opened a ticket, but they replied as below,

"Unfortunately, we are unable to respond to your open ticket at this time."

How can I tackle this situation? Any idea?

J

jenncee

Employee

It has been changed

https://support.zoom.us/hc/en-us/articles/5809097508109-May-2-2022-Free-account-meeting-duration-changes

Starting May 2, 2022, Zoom is changing the meeting duration limit for 1:1 meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts to 40 minutes. This change creates a uniform 40-minute meeting duration limit for all meetings hosted by Basic users on Free and Free (Credit Card Verified) accounts, including group meetings and one-on-one meetings.