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richgreenway624
Explorer
March 14, 2022
Question

2FA Recovery Code

  • March 14, 2022
  • 1 reply
  • 37 views

I have a separate Zoom account I use for work. I have 2FA using an app, however the app was on my mobile phone which is broken. I can't access the authentication app or any recovery codes. Bolt is completely useless since everything it suggests requires sign in and i end up in a loop. How can I access my account to reset my 2FA? Thanks!

    1 reply

    Z
    Community Champion | Employee
    zac2021
    Community Champion | Employee
    March 15, 2022

    @richgreenway624 you may ask your Zoom admin to reset your Two-Factor Authentication, see instructions here. If the account admin has issues resetting the 2FA, they can log a support ticket here.

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    If this answers your questions/issues, please mark this as "Accept as Solution" or you may provide more feedback for us to understand more your issue.

      Z
      Community Champion | Employee
      zac2021
      Community Champion | Employee
      March 18, 2022

      @richgreenway624 I would like to see if above resolves your issue. If it does, please mark "Accept as Solution." If not, please share further details of the issue.

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