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Newcomer
pratik1
Newcomer
September 28, 2021
Question

Zoom Phone to Salesforce Integration

  • September 28, 2021
  • 1 reply
  • 1 view

We are using Zoom Phone and that is integrated with Salesforce. Some of the Zoom Phone calls shows incorrect call duration in Salesforce.

- Zoom Phone integration creates a record for Zoom-CallLog for every call made.

- Some of the Zoom Phone calls are beyond 1 hour and it show callduration of 6 seconds in Salesforce

    1 reply

    C
    Community Champion | Employee
    colegs
    Community Champion | Employee
    October 13, 2021

    pratik1,

     

    Welcome to the Zoom Community!  You are correct that the SFDC Call Log should have the actual duration in it.  We did test it on our systems and it was working for us.  Since we are not able to see any details on your system or validate any of the steps, I would recommend you open a support case so that they can try to walk through your specific situation.

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