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NEON8L
Newcomer
September 1, 2021
Solved

Zoom Apps Tab (Mac)

  • September 1, 2021
  • 2 replies
  • 16 views

Hi all:

I have 4 Apps installed from marketplace (see attachment), but nowhere in my settings, meetings or live sessions can I see an Apps TAB. Have read every document available., Googled, Zoom Guy doesn't know... and I am pretty familiar with ZOOM for 18 months now. Using Mac, Big Sur and most recent ZOOM update. Can anybody please set me in the right direction? Many thanks. - John

      Best answer by AlisonB

      5.7.6 and Big Sur on Mac.

      Thanks

       

       


      I just found out that Apps doesn't work through Zoom on a Browser. I have to use what Zoom calls the 'Zoom Desktop Client' (which I had been calling the Zoom App). It took me AGES going through several help articles, many of which were utterly confusing as they assume you know what the Zoom Desktop Client is. I wish it said in the Zoom Marketplace the simple statement: "Apps don't work through a browser".  It would have saved me a lot of hassle. 

      2 replies

      Bort
      Employee
      Bort
      Employee
      September 2, 2021

      Hi @NEON8L 

      To access Zoom Apps on the desktop client, you need to ensure that the Zoom Apps quick launch button is allowed to be displayed. To allow that, go to your Settings page in the web portal, then select the Zoom Apps tab. There you need to ensure that the only setting, Zoom Apps Quick Launch Button, is enabled. That should make Zoom Apps accessible in your meetings on the desktop client. 

      N
      Newcomer
      NEON8LAuthor
      Newcomer
      September 2, 2021

      Many thanks.

      That is the way the setting is at present… and even after toggling off/on and resetting, still not visible.
      Thanks
      Bort
      Employee
      Bort
      Employee
      September 2, 2021

      Are you on version 5.7.3 or higher? If not sure, this guide can help you check for updates. 

      S
      Newcomer
      SF0_Dan
      Newcomer
      February 2, 2022

      Similar issue: I set up several apps and used them in Zoom for months, now the Apps icon is gone from the Zoom menu bar at the bottom of my Zoom window. I'm on a Mac running OS 11.6.1, on Zoom v5.9.1(3506), and have Zoom Apps enabled in settings. Any suggestions?

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