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Newcomer
October 7, 2022
Solved

Zoom Apps stopped working on macOS High Sierra

The Apps tab on Zoom stopped working (within meeting or outside) on macOS High Sierra. It shows the following error:

Oops, we hit an unexpected error. Please contact the app developer for support.

Here's the screenshot of the error:

This issue is only with our macOS High Sierra systems. "Apps" is still working in newer macOS versions and all our Windows systems.

System specs:

macOS High Sierra
Version 10.13.6
MacBook Air (13-inch, Early 2015)
Processor: 1.6 GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel HD Graphics 6000 1536 MB

ChrisO
ChrisOAnswer
Specialist
October 7, 2022

Hi Amit_m,

 

I think this is a situation where you will want to contact Zoom support Submit a request – Zoom Help Center. The technical support team does not monitor this community.

2 replies

ChrisO
Specialist
ChrisOAnswer
Specialist
October 7, 2022

Hi Amit_m,

 

I think this is a situation where you will want to contact Zoom support Submit a request – Zoom Help Center. The technical support team does not monitor this community.

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Zxi-Issues
Explorer
Explorer
March 9, 2023

Did you find a solution for this? At least your investigation tells me something to look for as I am on 10.13.6 as well.

Nice work.

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