Why am I blacklisted?

Forum|Forum|3 years ago
July 13, 2022
3 replies
4 views

Hi,

When I try to access https://marketplace.zoom.us I get a blank page. At first I thought it was a general problem. But the page appears naturally to others in the country I am in.

https://www.awesomescreenshot.com/image/30091357?key=ac110bb7943aa9c4061c07401ba3cf38
Even after I changed the computer, the problem still persisted. I think they blacklisted my IP.
I do not know why. Probably because I'm a programmer so I sometimes use this page to link my clients' websites to the Zoom API.
I use Zoom services normally, the problem is only in the page https://marketplace.zoom.us, where I can't access it. Also the page appears on mobile, but in the mobile version it is not possible to get the Zoom API KEY.

How do I know if I'm on the blacklist? How do I bypass this problem? Because I am developing a website and I need to access this page to link the site to the Zoom API. I tried to use a VPN, but the problem was not resolved

Learning and Development

YaBoiB

Community Champion | Employee

Hello,
My name is Brandon. Thanks for joining the Zoom Community! Can you please submit a ticket with our Technical Support Engineers? They would be able to help you to check if your account or email address is on the block list.

Thanks,

Brandon

M

meedawiAuthor

Newcomer

Thanks YaBoiB
Where can I open a ticket

B

Buttercup

Employee

What browser are you using? If it isn't Chrome/Firefox, try in one of those. Also make sure to disable any add-ons in case they are preventing the page from loading.

M

meedawiAuthor

Newcomer

Thank you Buttercup
I've tried Chrome and Firefox, uninstalled extensions and tried VPN, but the problem is not resolved

YaBoiB

Community Champion | Employee

@meedawi,

If you are logged in to your account using a web browser there is a support button on the top right corner. Click on that button and it will take you to your support dashboard where you can review support articles and submit a ticket to our Engineers.

Brandon

8

88903

Newcomer

I do not know why my payment has stopped