Video broken and missing gallery view on web client sdk | Community
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petrishka
Newcomer
September 20, 2021
Question

Video broken and missing gallery view on web client sdk

  • September 20, 2021
  • 1 reply
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Already since some weeks, we do not see the speaker/gallery view dropdown on the top-right corner - we have web sdk and also  the video is broken. We have the latest Web Meeting SDK v1.9.8.

 

In Google Chrome 93.0.4577.82, video capture appears to be broken. Only a black rectangle is visible when I turn on "Video," both in my view of the web client and on the receiving end for other Zoom participants.

Thanks a lot in advance!

    1 reply

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    October 13, 2021

    Hi @meetingbox!

     

    I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved. 

     

    Zoom Moderator 

    -CA

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