Using Zoom and Pardot with multiple business units | Community
Skip to main content
D
Newcomer
dhigginsCE
Newcomer
September 26, 2024
Question

Using Zoom and Pardot with multiple business units

  • September 26, 2024
  • 2 replies
  • 3 views

We use Zoom webinars and Pardot (aka Account Engagement). Our Pardot instance has multiple business units, each of which host webinars. We like to use Pardot form to capture registrations, so as to keep our corresponding SF campaigns and Zoom webinars in sync. 

 

I have had limited success in getting the Pardot app in the Zoom App marketplace to work. A big limitation thus far is that I cannot seem to integrate multiple business units at once. Does this app only support one Pardot business unit at a time? 

 

    2 replies

    S
    Newcomer
    ShMats
    Newcomer
    October 10, 2024

    Hi, actually we are strrugring to the same issue. As of our testing, same single sync user were using between multi BU and single SF instance, and this sync user seems not able to changed, so it seems that it is not possible to sync with the expecting BU's Prospect.

    In our settings, the BU to which the records are synced is selected according to the value of the sync user have, which differs for each BU, but since the sync user cannot be selected for each BU, it seems that it is not possible to sync to the expected BU. (Seems the sync user is set for the BU installed the Zoom integration first or last.)

    How about your issue detail? Whats your suspecting cause?

    MGSR
    Community Manager
    MGSR
    Community Manager
    October 17, 2024

    Hello @ShMats and @dhigginsCE,

    Welcome to the Zoom Community! We're glad to have you here.

    I'm sorry, it only supports one business unit at a time, given it's an account-level app.

    Thank you for understanding. 

    Have a good day!

    R
    Newcomer
    RanjithKollu
    Newcomer
    October 18, 2024

    Hi @MGSR ,

     

    Thanks for clarifying that the app currently supports only one business unit at a time. We understand that it’s an account-level app, but we have multiple business units within our Pardot instance that host webinars.

    Could you kindly share if there are any plans to support multiple business units in the near future? We believe such a feature would greatly enhance our ability to manage campaigns and events more efficiently across our organization.

    Thank you again for your time and support. We look forward to your insights.

     

    Regards,

    Ranjith Kollu.

      Terms & ConditionsAccessibility statement
      Copyright © Zoom Communications, Inc. All rights reserved.