Urgent: Livestream app 502 bad gateway error

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the Live stream app has been set up and in use for several weeks now without issue. Yesterday and today, I cannot get the livestream app to open up. I get a '502 bad gateway' error. I have a 64-bit Windows business PC with 16gb ram; 1 tb hardrive. I am hardwired into my internet, that has been rebooted as well, yesterday.

I have:

rebooted computer,

updated zoom app,

unstinalled zoom app, rebooted pc then redownloaded and installed.

I have a two-tiered masterclass coming up where one tier is livestream only and the other is paid vip to join the meeting in the zoom room. Any assistance is appreciated.

Penny

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W

wellversedworld

Newcomer

Bad Gateway message has been resolved. I have asked that Zoom flag this fix so we don't have to wait multiple days for it to be resolved.

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G

ggco

Newcomer

Chiming in to say that I too have had this issue, and it's affecting my business. Tried updating Zoom but that was no help. Couldn't see a way to delete and reinstall the app. As far as I can tell, the only discussion about this problem is happening in these community threads--no info from Zoom itself. Incredibly frustrating.

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pchiassAuthor

Explorer

Agreed, but one of the previous responder said zoom is now monitoring this thread. I have found that I have to update my FB stream key OFTEN. But once I figured out I could do that without uninstalling and reinstalling it at least gave me something I could do.

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