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Newcomer
Iamsilabs
Newcomer
February 14, 2023
Question

SalesForce & zoom phone

  • February 14, 2023
  • 2 replies
  • 0 views

Salesforce integration and zoom phone. App works until we try to enable zoom phone

Description when enabling zoom phone in the salesforce admin portal, we get an error stating to check the API Key and Secret.

Details on your question, workflow or the problem you’re trying to solve.
The integration works until I enable zoom phone so the API details are correct.

Error?
Saved Enable Phone Message Fail. please confirm if you have configured the right API Key/API Secret

How To Reproduce
Click the Enable Zoom Phone for Salesforce in the Salesforce admin portal. Error populates after enablement.

      2 replies

      I
      Newcomer
      IamsilabsAuthor
      Newcomer
      February 14, 2023

      I wanted to add that the salesforce admin integrating the app isn't a zoom admin. prereq's do not outline a need for a zoom admin account, just a salesforce admin account. Is this where I am messing up this process?

      A
      Anonymous
      May 4, 2023

      You need to sign into the Zoom Portal as an Admin and go to Market Place in Advanced. From there you search for Zoom phone for Salesforce rather than Zoom Contact Centre. Then add the app and allow all users option.

      Once you add this then you need to follow this process https://support.zoom.us/hc/en-us/articles/4418700795917-Configuring-Zoom-Phone-in-Salesforce

      All the best..

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