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Newcomer
Hoda11
Newcomer
December 28, 2022
Question

Purchasing problem

  • December 28, 2022
  • 1 reply
  • 2 views

After purchasing this month through PayPal I received a message on mobile phone said that the amount of monthly payment was reduced from my Debit card but still Zoom meeting works as a Free method for 40 minutes only not as payment method.

    1 reply

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    December 28, 2022

    hi hoda11,

     

    your user type is probably still Basic.  since you purchased a paid license, you will have one paid license available to assign to a user.  you need to edit the user's type from Basic to Licensed.  please see the support article below:

    Managing users – Zoom Support

     

    thanks,  eliot

    thanks, eliot

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