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M
Newcomer
M_A
Newcomer
August 10, 2022
Question

Invitation are not received by mail

  • August 10, 2022
  • 1 reply
  • 1 view

Hello

 

I manage a zoom account from which I send invitations to persons in order to create an account and join our organization.

I am facing an issue with only one account that doesn't receive the invitation.

I am the one who created the mail account and also the zoom account once the invitation was received, even checked the spam folder.

 

Thank you

    1 reply

    Bort
    Employee
    Bort
    Employee
    August 11, 2022

    Hi @M_A 

    I'd suggest contacting Zoom Support to help with this, as that email recipient may have not been active yet on your email service, which can cause the email to be bounced back to Zoom. You can try to resend the invite to see if it finally comes through, but if still not received, Zoom Support can check our email service to ensure the email is not blocked due to the bounced emails. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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