Installing Zoom-Salesforce Integration

Forum|Forum|3 years ago
January 12, 2023
4 replies
3 views

I am having trouble getting the connection between my Salesforce account and Zoom account established.

I installed the latest Zoom app through the Salesforce App Exchange and created a JWT token. I copied the `Zoom API Key` and `Zoom API Secret` into the `Zoom Credentials Settings` in the `Zoom Config` app in Salesforce. But when I go to Authorize, I just get directed to https://applications.zoom.us/salesforce/authSuccess that continues to hang.

See screenshots below.

Anyone else having a similar problem?

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rosek_rise

Newcomer

I ran the Zoom update this week. New SF campaigns were not being created (since last week) so I suspected I may need to upgrade. I thought I would re-establish the authorization and I just got the gray bars that you are showing as well - no success message. I opened a ticket with Zoom but I haven't heard back yet.

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Iamsilabs

Newcomer

Were you able to find a solution? I am have a similar issue here and haven't been able to find support

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rosek_rise

Newcomer

My ticket is resolved. I corrected a spelling error in the list of values in SF Zoom Webinars (Status). They have "Planed" instead of "Planned". I changed the API Name back to "Planed" and the syncing started working again.

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rosek_rise

Newcomer

Hi. My ticket with them is still open. My issue only has to do with NEW campaigns. All existing webinars are syncing properly.

Try refreshing the Zoom-SF connection under Zoom Config - click on "here". Mine finally worked last week. Did you upgrade to version 3.27? Are you Admin on SF, Marketing User and have the Permission set = Zoom Admin? These are the questions I was asked.

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rosek_rise

Newcomer

This authorization of access finally worked for me 9 Feb 23. Try again. Also, I changed the access to OAuth as per the last Zoom update 31 Jan 2023.