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Newcomer
delloruth
Newcomer
August 20, 2022
Question

I am the owner of two accounts

  • August 20, 2022
  • 2 replies
  • 1 view

I am the owner of two Zoom Accounts.  One is my personal account and one is in my role as a copresident of a professional organization.  

 

My personal account has always been a pro account. 

The organizational account is also a pro account.

When I was made an owner of the organizational account, my personal plan became basic.

I have not been able to upgrade it, because it keeps saying I have a pro account, but it is really basic.

 

How can I fix this so I am paying for two accounts, both pro,.  The email for each account is different.

 

Delloruth

    2 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    August 31, 2022

    Hi @delloruth ! Because this case is unique to your Zoom account, I have assisted in converting your inquiry into a support ticket. Please watch out for a follow-up email with information on your case.

     

    Carla,
    Zoom Community Team
    Please click Accept as Solution if you found this reply helpful. Thank you!

    M
    Newcomer
    MichelleHiggs
    Newcomer
    October 10, 2022

    @CarlaA I too have a similar situation. I have two separate Pro accounts (Account A and Account B). Originally, Account B was part of a different organization.  When I added Account B as a user to Account A, it reduced Account B to a Basic account. I need to actually have the organization retain two Pro accounts (both A and B). Unsure what my next steps are. Concerned if I cancel or alter the account, I will lose my scheduled meetings. But also concerned all my meetings are restricted to only 40 minutes long.

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