HubSpot Integration (call activity is being logged against the wrong person) | Community
Skip to main content
Newcomer
March 1, 2023
Question

HubSpot Integration (call activity is being logged against the wrong person)

  • March 1, 2023
  • 1 reply
  • 3 views

We are using Zoom as our phone system and have linked it to HubSpot.


We're dialing people through the Zoom app, which allows us to ring HubSpot contacts because they're pulled directly into the app.

 

We're having an issue where call activity is being logged against the wrong person/company or multiple contacts while we're forwarding a call.

According to HubSpot, the problem is in the integration.

How can we fix it?

    1 reply

    Newcomer
    September 25, 2024

    Hi Andrew, we're having this same issue. Did you get this resolved?