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Newcomer
Mar 1, 2023 9:47 AM UTC
Question

HubSpot Integration (call activity is being logged against the wrong person)

We are using Zoom as our phone system and have linked it to HubSpot.


We're dialing people through the Zoom app, which allows us to ring HubSpot contacts because they're pulled directly into the app.

 

We're having an issue where call activity is being logged against the wrong person/company or multiple contacts while we're forwarding a call.

According to HubSpot, the problem is in the integration.

How can we fix it?

    1 reply

    Newcomer
    Sep 25, 2024 3:39 PM UTC

    Hi Andrew, we're having this same issue. Did you get this resolved?  

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