Help! Redirect error!

Forum|Forum|4 years ago
August 3, 2021
2 replies
1 view

I keep getting this message when I try to download the Eleos Health App for Zoom and Luma for Zoom -- Invalid redirect URL. Explore marketplace. Has anybody else had this problem? If yes, Does anybody know what to do?

shaneatzoom

Community Champion | Employee

hi @SNC23

are you currently logged into those applications in your web-browser? while we would expect that the authorization flow would handle this gracefully, if you could check this to troubleshoot please.

If this does solve your problem, please be sure to accept this as the solution here.

Thanks!

SNC23Author

Newcomer

I am going to need steps explaining how to do that. Thank you for your help!

From,

Sarah Cornett

R

rn-zm

Community Manager

Hey @SNC23, it looks like you have a response from @shaneatzoom. We want to ensure you get the answer to your topic. If this was helpful, don't forget to click the 'Accept as Solution'. Thanks!

SNC23Author

Newcomer

I am going to need steps explaining how to do that.

Thank you for your help!

From,

Sarah Cornett

shaneatzoom

Community Champion | Employee

Hi Sarah

Simply open Eleos or Luma's web page in your browser and log in to them normally. Once you've done that, try the add flow again through the Zoom app. If this still doesn't work (we had trouble loading Eleos as well but had no problem with Luma), we'd recommend reaching out to Eleos or Luma to continue the troubleshooting as we don't have the same visibility once you're inside of thier app.

Thanks!

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