Fathom sometimes does not start when I start a Zoom call -no way to control it | Community
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Newcomer
October 14, 2023
Question

Fathom sometimes does not start when I start a Zoom call -no way to control it

  • October 14, 2023
  • 12 replies
  • 9 views

I have a Zoom account and Fathom apparently comes with it. I want Fathom to automatically start recording on all of my Zoom meetings - It automatically starts on some of them, but most of the time when I start a Zoom, Fathom does not. In those cases I want to turn Fathom on for video recording and transcription  but there is no means of doing so. When I am in the non-Fathom meeting and I click on the "Apps" button at the bottom of the page, "Fathom" does not appear. It is a complete mystery to me why Fathom starts sometimes when I start a scheduled meeting, and sometimes does not. So if I can default to it automatically starting in every call, I can turn it off when needed. What's the secret? Why's it hard to find? I don't even know if I'm on the right board. 

    12 replies

    Newcomer
    February 27, 2025

    Check Fathom’s integration with Zoom and ensure automatic recording is enabled in its settings. If it doesn’t start consistently, try reinstalling or reauthorizing Fathom. Verify that you’re using the correct Zoom account and hosting the meetings. If Fathom is missing from the "Apps" section, it may not be properly enabled. For persistent issues, reaching out to Fathom support can help resolve them.

    Newcomer
    March 1, 2025

    Fathom may not start automatically due to meeting type, permissions, or app settings. Ensure it’s installed, granted access, and enabled for all meetings. Scheduled meetings may work better than instant ones. Check Fathom’s settings for auto-recording and reinstall it if missing from the Zoom "Apps" tab. If issues persist, contact Fathom support.