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Tower
Explorer
June 29, 2022
Solved

Calls from Slack

Hello! When I call a slack channel through Huddle, the call icon for the channel appears in the sidebar. But when I call the channel through Zoom, the call icon for the channel does not appear. How can this be fixed?

    YaBoiB
    YaBoiBAnswer
    Community Champion | Employee
    July 5, 2022

    >>So when you do a slash zoom and hit enter it is not pulling up this? 
    No, the call starts and all channel members see it. But they don't see the call icon that appears when they call via huddle. 

     

     


    Hi @Tower, 

     

     The Engineering team was aware of this issue and released a fix for it on last Friday, July 1st. This should be working now according to everything that I am seeing on my end. 

     

    Regards,

    Brandon

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    6 replies

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    June 29, 2022

    Hello,
    My name is Brandon. Thanks for joining the Zoom Community! When you are in Slack and do a slash zoom (/zoom) command does it ask you to configure/authenticate to Zoom? If not, then you must log into your account through the marketplace.zoom.us and search for the Slack app and install the app through the Zoom marketplace. 

     

    Thanks, 

    Brandon 

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      Explorer
      TowerAuthor
      Explorer
      June 30, 2022

      Hello @YaBoiB 
      Thanks for your help. Yes, of course, the Zoom app is installed in Slack, and we use SSO for authentication. But when I call the channel, the call starts, but the call icon doesn't appear on the channel, and the members don't know about the call

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      YaBoiB
      Community Champion | Employee
      YaBoiB
      Community Champion | Employee
      June 30, 2022

      @Tower, 

       

       So when you do a slash zoom and hit enter it is not pulling up this? 

       

      You  should click on Join and then you will be in the Zoom meeting and your channel participants should see the chat and be able to click on the join button as well. If this is not happening then I would say that you would need to reinstall the integration again. There is a possibility that the API authentication could be broken between the two softwares. 

       

      Thanks, 

      Brandon

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      Explorer
      TowerAuthor
      Explorer
      July 1, 2022

      >>So when you do a slash zoom and hit enter it is not pulling up this? 
      No, the call starts and all channel members see it. But they don't see the call icon that appears when they call via huddle. 

       

       

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