Cannot receive email from zoom after the record file is ready | Community
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Newcomer
May 27, 2026
Question

Cannot receive email from zoom after the record file is ready

  • May 27, 2026
  • 2 replies
  • 36 views

I’ve noticed since the beginning of this week that Zoom stopped sending me notifications when my recordings are ready. I already checked my Zoom portal and confirmed the setting is turned on. Our company Exchange server isn't receiving these emails either. Any idea what might be causing this?

2 replies

Elizabeth Villalpando Ellison
New Member
New Member
May 30, 2026

Hope you were able to correct that. Can you share where that feature is found?

 

Annie warner
Newcomer
Newcomer
May 30, 2026

If your Exchange server is not receiving the emails at all, the problem may be happening before the emails reach your mail server, and this could be because the notification setting is still enabled in your Zoom account. A few points to be made here: Make sure that cloud recordings continue to process in the Zoom Web Portal, and that recording files are showing up as normal. If other emails (Meeting Invites, password resets, account notifications, etc.) are also not being received, check to see if they are being sent to the wrong email address. If they are also gone, it may mean that there is a bigger problem with the sending of emails. Check your Exchange message tracking logs to determine if any messages from Zoom domains are being received and being filtered, quarantined or rejected. Ensure that email security filtering rules in your organization don't block delivery of messages that Zoom sends to its domains or IPs, because updates to them can sometimes cause delivery problems. Check with a colleague to see if they have the same problem. If more than one user is affected, then it could be a problem on the service side rather than a problem with the account. Please consult Zoom's service incident page for any recent incidents involving email notifications or cloud recordings. As for the problem occurring this week, as you say setting is enabled, I would also recommend opening a Zoom support ticket and include examples of Zoom recordings that ran this week without generating notification emails. They can check if the notification e-mails were created and if they were delivered to their mail provider. Did you stop getting notifications to record, or did they only stop showing up in your notification?