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Newcomer
April 20, 2023
Question

Zoom recording record only show up when my company email is on the contact record in Salesforce

We are set up to have Zoom recordings automatically added to a contact in Salesforce. The problem is that the recording does not show up on the contact record if the email address is anything other than my company email address (e.g. *********** is who I had a meeting with but the recording does not appear, it only appears if I change the email on the contact record to ***********.

 

Does this have anything to do with the excluded email addresses? 

 

NOTE: We are not using the zoom integration app. This is set up through Zoom connector, so there is only a push from Zoom to Salesforce.