Zoom meeting registration button not working | Community
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C
Newcomer
cc2
Newcomer
January 4, 2022
Question

Zoom meeting registration button not working

  • January 4, 2022
  • 6 replies
  • 75 views

I've setup a zoom meeting registration.

After the users have filled up their details and clicks the register button, nothing happens.

    6 replies

    Jasond
    Employee
    Jasond
    Employee
    January 5, 2022

    Hi @cc2 ,

     

    Welcome to Zoom Community!

    Does the issue happen to everyone or just a specific user? If just a specific user, are you able to ask the user to test on a different machine? If this happens to everyone, I would suggest you open a support ticket at https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

    Regards,

    Jason

    C
    Newcomer
    cboothja
    Newcomer
    January 5, 2022

    Hello Jason - I am experiencing the same.  I sent a registration link to 300+ users and about 50% are reporting that the register button does nothing when clicked.

      Jasond
      Employee
      Jasond
      Employee
      January 5, 2022

      Hi @cboothja ,

      Thanks for the clarification.

      Can you please confirm you used "Copy Invitation" button (as showing in screenshot) other than manually copy the registration link and send out to your meeting participants?

      If you did use "Copy Invitation", please open a ticket with our support team to investigate this issue further. It is because due to the nature of this issue, we need to get more details about the meeting and your account information which we cannot disclose on this community. Appreciated your understanding!

      Regards,

      Jason

       

      M
      Newcomer
      Marlowski
      Newcomer
      February 2, 2022

      Hi,

       

      I am having the same problem. What can we do to resolve this issue? 

       

      L
      Newcomer
      LBWeb33
      Newcomer
      February 4, 2022

      I'm having the same issue, but seems to only be happening when linked from an e-newsletter sent via one of the email marketing programs. Anyone else having that issue? Any solution yet?

      S
      Newcomer
      SETBP1
      Newcomer
      February 17, 2022

      We have seen the same issue. The issue that we see is that when users register from their mobile device for a Zoom Meeting with the Zoom app installed, they can register and then it takes them directly into Zoom meeting even though the meeting is scheduled for a future data. The confirmation email is not sent by Zoom. I had to go into the Zoom meeting, select the registrations, and resend the confirmation email to ensure they receive a Zoom meeting email. 

      R
      Newcomer
      RESTPartners
      Newcomer
      March 17, 2022

      Having the same problem. Link was copied and emailed out the group.  None could get the registration button to work.

      M
      Newcomer
      Marlowski
      Newcomer
      March 17, 2022

      Check for whitespace in the link. I had the same issue when I sent out a mailer and added whitespace by accident. The link seems normal but the registration didn't work and as soon as I removed the whitespace and sent out the mailer again it worked one hundred percent with no issues.

      M
      Newcomer
      Marlowski
      Newcomer
      March 17, 2022

      Hi,

       

      When I sent out a mailchimp mailer, I accidentally added whitespace which made the registration button not work. So if you sent out a mailer or sent it in some other way please check and make sure the link has no whitespace. It will take you to the proper page and everything but the registration button does not work. 

       

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