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Newcomer
spinon
Newcomer
July 15, 2022
Question

Volume goes down by itself

  • July 15, 2022
  • 1 reply
  • 1 view

After updating my Zoom to Windos Version: 5.11.1 (6602) and using the English-Spanish intepretation channel to speak (to interpret in a meeting), my sound volume drops gradually to the point of even being almost muted. My interpreter colleagues were all OK, it only happened in my channel. I am using a Sennheiser SC165-Jack3,5  headset. It had never happened to me before and I was thinking if it could be due to the software updating, Could anyone help me to fix this?

    1 reply

    DanaCSM
    Employee
    DanaCSM
    Employee
    September 2, 2022

    Hi there, 

    sorry to hear about this. For this I'd highly recommend reaching out to our Technical Support Team and explain the issue at hand. You can open a ticket here: https://support.zoom.us/hc/en-us/requests/new

    Best regards,

    Dana

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