No Good Documentation on Domain Verification | Community
Skip to main content
J
Newcomer
jasontheryan
Newcomer
November 8, 2024
Question

No Good Documentation on Domain Verification

  • November 8, 2024
  • 1 reply
  • 4 views

I am trying to get a client's domain verified and I have searched for hours and can't seem to find any good documentation or answers on what actually needs to be changed in his DNS to get the domain verified, specifically the CNAME record. It just simply states:

Create a CNAME that maps your domain to events-branding.zoom.us.

That is so vague and not helpful. What is the NAME and VALUE that should be added to the CNAME Record?

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    November 11, 2024

    Welcome to the Zoom Community, @jasontheryan.

     

    This is a fundamental CNAME assignment, which unfortunately a lot of non-network people are not familiar with.

     

    Let’s say your client owns babbaloo.com and wants to use events.babbaloo.com as their custom domain. In your CNAME name field you would normally put

    events

    with no punctuation. By default, this causes the DNS server to prepend events onto the top level domain name, resulting in events.babbaloo.com. Then in the CNAME value field, you put the domain name that you want the to be substituted for the name-reference. I would put this entire string in this field:  

    events-branding.zoom.us.

     – including the trailing period. 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.