Launch Zoom Button not working for Zoom Event

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When speakers or attendees try to launch the in progress zoom event, the blue "Launch Zoom" button is not working. When the "Launch Zoom" button is clicked, a blank white screen pops up. The only way to join the event is by clicking "Skip and Join In-Progress Session" in small letters under the button. Is this a fault in one of our settings?

DeniseLahat

Community Champion | Customer

Not sure I understand. The lobby does not open? How are they joining? PC? are they updated to the latest version? Pls send a screenshot.

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F

FFWWAuthor

Explorer

No the lobby does not open.. it tries to but just shows a blank white screen.

Joining via PC and updated to latest version.

Also, when trying to join as an attendee, although I am signed in on the internet, when I click launch zoom meetings, it asks me to login again. If I close that pop-up to login and click "Skip and Join In-Progress Session" it allows me to go to the event and join.

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DeniseLahat

Community Champion | Customer

can you send me a link to the event? ***********

also feel free to join my FB group for learning the platform and testing out new features https://www.facebook.com/groups/zoomeventpros

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