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Explorer
Oct 28, 2022 10:28 AM UTC
Solved

Help! Zoom Events, problem with publishing

Hi new to zoom events, have successfully run 2 conferences hosting numerous sessions at the same time.  However, I am trying to publish an event, similar to the ones I've already run, and I keep getting this error message:

 

business_info_is_not_set 

 

I've been through everything and I can't find anything referring to business info.

 

Can anyone help/advise?

Thanks in advance

 

    Contributor I
    Oct 28, 2022 4:25 PM UTC

    You need to input information about your business in order that people in India can register. Could it be this? Try opting out of India in the geoblocking setup under the Basic Information tab, and if it lets you publish, then you know this is the problem. You can always add your business information later if you want to include registrants from India.

    6 replies

    Contributor I
    Oct 28, 2022 4:25 PM UTC

    You need to input information about your business in order that people in India can register. Could it be this? Try opting out of India in the geoblocking setup under the Basic Information tab, and if it lets you publish, then you know this is the problem. You can always add your business information later if you want to include registrants from India.

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    Explorer
    Oct 31, 2022 10:28 AM UTC

    Thank you, this worked  😀

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    Newcomer
    Oct 28, 2022 4:37 PM UTC

    Hi, we had the same problem. Once we updated our business information we were able to publish the event.

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    Newcomer
    Oct 30, 2022 11:30 PM UTC

    Nice 👍 one 

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    Explorer
    Oct 31, 2022 9:14 AM UTC

    Where do I find the business information?  I can't see anywhere that hasn't been ticked, allowed, completed etc.

    Thanks

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    Explorer
    Dec 30, 2024 2:27 PM UTC

    I am currently having this problem but I cannot find where to access the listed solution?

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