Downloaded Latest Zoom & Now Unable to Join Zoom from Desktop | Community
Skip to main content
B
Newcomer
BrendaMeller
Newcomer
July 7, 2023
Question

Downloaded Latest Zoom & Now Unable to Join Zoom from Desktop

  • July 7, 2023
  • 2 replies
  • 0 views

This week, I visited the Zoom app from desktop to update to the latest version of Zoom. Now when I try to start a zoom meeting, nothing happens and I have to click on the link to get in:
"Having issues with Zoom Client? Join from Your Browser"

I've tried reinstalling zoom and it's still not working HELP!!!

2 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
July 9, 2023

Hi, @BrendaMeller.  Welcome to the Zoom Community.

 

Oddly enough, I had a similar problem this morning.  I had upgraded my Windows 10 PC's Zoom app to 5.15.0 a few days ago, and it seemed fine.  Today - some sort of weird error I've never seen before!  I was able to run the update to install 5.15.2, and after that it worked fine.

 

Might be worth a try re-updating to the latest.

    N
    Newcomer
    Nisha1
    Newcomer
    July 10, 2023

    If you have recently downloaded the latest version of Zoom and are facing difficulties joining Zoom meetings from your desktop, try these troubleshooting steps. Firstly, restart your computer as it can resolve temporary software glitches. Check your internet connection to ensure it is stable. Weak or unstable internet can cause joining issues. Update Zoom to the latest version by clicking your profile picture in the Zoom app, selecting "Check for Updates," and installing any available updates. Lastly, temporarily disable your antivirus or firewall software, as they can sometimes interfere with Zoom's functionality. By following these steps, you should be able to address the problem and join Zoom meetings successfully.

    M
    Newcomer
    Mom7
    Newcomer
    July 10, 2023

    @Nishal1-your suggestion worked for me. I opened Nortons and found Zoom and Teams both needed an upgrade and was able to successfully update from within Nortons. This appears to have fixed the problem for me. I was unable to complete an online exam for school earlier in the evening because of this issue. Much appreciate your expertise!  

     

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.