Did not receive a confirmation email after successfully registering for the seminar.

Question

I have a question: I created a webinar on Zoom and registered a client.

The client successfully registered but didn't receive a confirmation email (although they received their registration information).

1. I sent a test email and they received it normally.

2. Initially, the client received it (about two days ago), but today they stopped receiving it.

3. I'm using a personal Gmail account with an upgraded plan.

= Can anyone help me with this?

ExpertswhoJohn · Answer

hi ​@Hoàng NamAll the emails come from zoom and this can sometime mean that they appear in spam.Please also check the email content Zoom as you can disable sending this, beacsue some companies have markleting systems which they like to send out the emails.Are you using webinars or webinars plus. I hope these tow links help.https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058227https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0077644Please like and mark as the solution if this helpsAll the bestJohn DrinkwaterZoom Community Super Champion.Zoom Developer ChampionCommunity Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoomhttps://www.linkedin.com/in/johndrinkwaterlordzoom/See my latest content. events, live and prerecorded to showcase featureshttps://lordzoom.com/go/hubI run many events and upload most on my channel.https://www.youtube.com/@boomwithlordzoom

Did not receive a confirmation email after successfully registering for the seminar.

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