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Newcomer
SLASM
Newcomer
September 5, 2021

Zoom Activation Email

  • September 5, 2021
  • 1 reply
  • 2 views

Hello
Learnt that some students were not able to receive emails from Zoom regarding their activation into school email accounts. How to solve it?

    1 reply

    ZoomVA
    Community Manager
    ZoomVA
    Community Manager
    October 19, 2021

    Hi @SLASM I'm sorry you did not receive a response to your post sooner. Are your students continuing to experience issues receiving their activation emails? If your email is managed by your organization, you can ask them to ensure that the email address no-reply@zoom.us is allowed by your company's email server. If the problem continues, ensuring the IP addresses listed in this support article are allowed may help.

    J
    Newcomer
    Josey
    Newcomer
    December 2, 2021

    Hi Virginia, please can you help me. I'm having this same problem. I'm not recieving an activation email. Have tried searching no-reply@zoom.us in junk. Josey

    R
    Community Manager
    rn-zm
    Community Manager
    March 21, 2023

    Hey @SLASM @Josey please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

     

    After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

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