How do I obtain a BAA to be HIPAA compliant? | Community
Skip to main content
R
Explorer
rocknbeans
Explorer
August 8, 2023
Solved

How do I obtain a BAA to be HIPAA compliant?

  • August 8, 2023
  • 11 replies
  • 708 views

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.  

 

Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!

 

Thank you 

    Best answer by rocknbeans

    My issue has been resolved!  To enable HIPAA compliance on my account for TeleHealth services, Zoom informed me to :

     

    1. Log in at https://zoom.us/billing 2. Scroll down to the "Interested in other available plans?" section 3. Click Enable next to Business Associate Agreement ( US only) 4. Review the terms of the BAA, then click "I agree" 5.  Upon clicking enable and accepting the terms, you will see HIPAA Enabled Compliance on your order review and Billing Portal.  After completing these steps, you should be all set, and your account is enabled for HIPAA compliance!

     

    This option appeared for me after I reached out to the Zoom Sales team via the Zoom chat feature.  Hope this helps!

    11 replies

    Show previous replies
    C
    Newcomer
    Cheryl Hall
    Newcomer
    May 29, 2026

    I have wasted hours on the phone and online with a chat bot trying to get a BAA added to my Workplace account to have HIPPA compliance and to make it a Health care account.  I was able, based on your answer to get a BAA signed and I printed it out for my records but NO WHERE in my order review or Billing portal does it say I have a HIPAA Enabled Compliance.  Help!

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.