Have you been considering implementing Online Fax service for your organization? | Community
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Employee
Tash_Balaguer
Employee
May 14, 2025

Have you been considering implementing Online Fax service for your organization?

  • May 14, 2025
  • 3 replies
  • 22 views

Have you been considering whether your organization could benefit from implementing Online Fax services?

 

Zoom Phone Online Fax is an electronic fax service enabling users to send and receive faxes without a traditional fax machine. It's available for Zoom Phone Pro and various Zoom Workplace plan subscribers. Users can exchange PDF files and utilize features such as auto receptionist and shared line group caller IDs for faxing.

 

Fax usage is charged per page for certain plans, while others offer unlimited faxing. Currently, the service is limited to US and Canada users and supports only black and white faxes. Users can manage and view their fax logs through the Zoom Workplace app or web portal.

 

Additionally, Online Fax requires a Zoom Phone Pay-As-You-Go (PAYG) or Prepay plan to be activated.

 

To enable to disable the Online Fax, please refer to the Knowledge Based Article regarding Enabling or Disabling Online Fax. You may also browse additional Knowledge Based Article about Understanding Online Fax Licensing.

    3 replies

    Bri
    Community Manager
    Bri
    Community Manager
    May 14, 2025

    Thanks for sharing this helpful overview of Zoom Phone Online Fax, @Tash_Balaguer 💙

    R
    Newcomer
    RyanLe
    Newcomer
    September 9, 2025

    hi Tash- 

     

    Does Online Fax comes with my Zoom licenses?  or do i need to purchase new "fax" license? 

    hoodee23
    Employee
    hoodee23
    Employee
    September 9, 2025

    Hi RyanLe, It depends on the Zoom license(s) you have on your account. Zoom Online Fax comes with the following license plans, Zoom Workplace bundles that includes Zoom Phone like Zoom Workplace Pro Plus, Zoom Workplace Business Plus, Zoom Workplace Enterprise Premier. It also comes with Zoom Workplace Education bundles like Zoom Workplace for Education School and Campus Plus and Zoom Workplace for Education Enterprise Premier. And it also comes with Zoom Phone Plans. Here's a good KB on Enabling and Disabling Online Fax.

      G
      Newcomer
      ggsa
      Newcomer
      February 4, 2026

      This would nice to implement, but at a minimum we’d need to be able to create custom templates, e.g. logos, special fields, etc.  The ability to send in color, and fax to email would also be nice.

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