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Newcomer
emmal12
Newcomer
February 9, 2023

Education account

  • February 9, 2023
  • 1 reply
  • 1 view

Hello, when signing up I accidentally selected an education account for my other email address, and now I cannot log in without being required to do the education account activation.

I tried to submit a ticket but I receive emails saying the request is closed. Can anybody help?

1 reply

R
Community Manager
rn-zm
Community Manager
March 21, 2023

Hey @emmal12 please refer to the Knowledge Base Article on Not receiving emails from Zoom, please read over all details.

 

After you've checked IP addresses and spam filters, and confirm that users still aren't receiving activation emails, you can submit a request to Zoom Support to check if the email address is on a bounce list.

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