According to the zoom manual on using CLIP recordings, I should have an option to be able to download mp4 versions of my chat recordings. It doesn't work. M cloud interface does not give me the download option? Why? Who can I download?Manage your clipsYou can manage your clips by renaming them, changing their thumbnails, and deleting them. You can also view the statistics of your clips. Follow the steps below:To the far right of a clip, click the more icon , then select one of the following:Rename: Change the title of the clip.Note: Up to 50 characters can be used.Change thumbnail: Move/adjust the default image or click the change icon to select an image from your computer, then click Select as Cover.Download mp4 file: Download the clip on your computer.Note: You can only download your clips from the Web portal at this time.Move to Trash: Delete the clip.Note: Deleted clips are still accessible for retrieval for 30 days from the day it was deleted, then it’s permanently deleted and cannot be retrieved. All of the other options are there when I do this, but download isn't?????

Newcomer

Question

UNABLE TO DOWNLOAD MY ZOOM CLIP MP4 FILES

Forum|Forum|2 years ago
September 14, 2023
2 replies
12 views

According to the zoom manual on using CLIP recordings, I should have an option to be able to download mp4 versions of my chat recordings. It doesn't work. M cloud interface does not give me the download option? Why? Who can I download?

Manage your clips

You can manage your clips by renaming them, changing their thumbnails, and deleting them. You can also view the statistics of your clips. Follow the steps below:

To the far right of a clip, click the more icon

, then select one of the following:
- Rename: Change the title of the clip.
  Note: Up to 50 characters can be used.
- Change thumbnail: Move/adjust the default image or click the change icon to select an image from your computer, then click Select as Cover.
- Download mp4 file: Download the clip on your computer.
  Note: You can only download your clips from the Web portal at this time.
- Move to Trash: Delete the clip.
  Note: Deleted clips are still accessible for retrieval for 30 days from the day it was deleted, then it’s permanently deleted and cannot be retrieved.

All of the other options are there when I do this, but download isn't?????

CarlaA

Community Manager

Hi @bgaulin thank you for posting for the first time and welcome to the Zoom Community!

Are you logged in to zoom.us/profile using the correct account when trying to download the clip?

Keep me posted!

I

infoteamzuna

Newcomer

I have recorded a "clip" and the download option is there but when I click on it nothing happens. What is going on?

S

ShermanO

Newcomer

This is still an issue. I logged out and killed the app, signed back in, and I still don't have a download option. My video is being held hostage, within my own account!

CarlaA

Community Manager

Thank you for the update.

Would you mind sending a screenshot of what you see when logged in to the Zoom web portal? Please be sure to not include any personally identifiable information. Can you also please retest with a new clip?

Thank you!