Solved
zoom file share with pptx
Hi,
When someone share pptx to me by zoom, why the ppt file saved no extention type? I need to manually choose ppt app to open it.. Thanks.
MGSRAnswer
Community Manager
June 30, 2026
Hello
If a PowerPoint file you receive through Zoom is saving without the .pptx extension, Zoom isn’t expected to strip the extension—this is usually caused by the device/app that’s saving the download (or how the file was shared).
Try these quick checks:
- Confirm how it was shared
- Was it sent via Zoom Team Chat (file attachment), or was it shared during a meeting (screen share / in-meeting file sharing)?
- If it was sent in Team Chat, try downloading it from the Zoom web portal instead (sometimes the desktop/mobile download flow behaves differently).
- Try downloading from the Zoom web portal (recommended test)
- Sign in to Zoom on the web and open the chat/file there, then download again. If the file downloads with “.pptx” from the web, the issue is likely specific to the desktop/mobile app or your browser download settings.
- Check your device’s “hide extensions” / download behavior
- On Windows, File Explorer can hide extensions, making it look like there’s no extension even when it exists.
- Also check whether your browser or OS is saving the file with a generic name/type.
- Workaround: rename the file to add ".pptx."
- Right-click the downloaded file → Rename → add ".pptx" at the end (example:
presentation.pptx), then open it normally.