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Newcomer
G27
Newcomer
November 6, 2021
Solved

Zoom features disconnected

My computer was hacked. One of the consequences was that I lost zoom. I am an ongoing client. I reinstalled Zoom but I cannot access all the features that I used to have .E.g. schedule a meting etc. What do I need to do? 

    rn-zmAnswer
    Community Manager
    November 18, 2021

    Hey @G27, when your computer was hacked do you believe that your Zoom account was also accessed without your consent?

     

    You can double-check your Zoom settings at https://success.zoom.us/profile/setting and reconfigure your Zoom profile settings within the Zoom Web portal, unfortunately, I am unaware as to what could've happened.

     

    You can also 'sign me out of all devices' at zoom.us/profile via the web portal and I'd also advise resetting your password at https://zoom.us/forgot_password.

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    1 reply

    Community Manager
    rn-zmAnswer
    Community Manager
    November 18, 2021

    Hey @G27, when your computer was hacked do you believe that your Zoom account was also accessed without your consent?

     

    You can double-check your Zoom settings at https://success.zoom.us/profile/setting and reconfigure your Zoom profile settings within the Zoom Web portal, unfortunately, I am unaware as to what could've happened.

     

    You can also 'sign me out of all devices' at zoom.us/profile via the web portal and I'd also advise resetting your password at https://zoom.us/forgot_password.

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