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edella
Explorer
Apr 26, 2024 5:48 PM UTC
Question

PDF does not load in chat

I am the admin on my account.  I have set sharing settings so that everyone can share files.

 

I continue to get error messages that say: "Transfer of pdf files is restricted by your account admin."

 

I am the account admin.  I adjusted the settings so we can share.  I still get the error message.

 

Help!

    3 replies

    Newcomer
    tgallihue
    Newcomer
    Jul 24, 2024 3:45 PM UTC

    I have the same issue - did you ever figure it out?

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    Explorer
    edellaAuthor
    Explorer
    Jul 25, 2024 3:49 AM UTC

    Yes but I don't know how.  I just went back and reset every one of my settings and it worked

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    MGSR
    Community Manager
    MGSR
    Community Manager
    Jul 30, 2024 11:00 PM UTC

     

    Welcome to the Zoom Community! We're glad to have you here.

    Thank you for letting us know that the issue has been resolved for you, @edella.

    @tgallihue kindly check out this article on changing the file sharing settings.

    Let me know if you need further assistance.

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