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Newcomer
ktavares
Newcomer
Nov 17, 2021 5:29 PM UTC
Question

No longer receiving chat notifications

In the last month, I have been unable to receive chat notifications on the desktop client. Previously, I would get an audible tone and a bouncing icon on my Mac. First, the tone stopped. Now, I have no bouncing icon and no number badge. I have uninstalled and reinstalled, toggled my settings, reset my PRAM settings and nothing has changed. Any other ideas?

      10 replies

      Bri
      Community Manager
      Bri
      Community Manager
      Nov 22, 2021 5:15 PM UTC

      Hi @ktavares! Have you seen this article here? Also, have you been able to get notifications from other apps that you're using on your Mac? 

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      Newcomer
      curiousstrength
      Newcomer
      Feb 1, 2022 5:13 PM UTC

      I also have this issue. Other apps do bounce in the dock and they also send audible notifications. However, the Zoom desktop client has not for over a year now, first on a MacBook Pro (early 2015) and now on a MacBook Air (M1, 2020).

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        Newcomer
        curiousstrength
        Newcomer
        Feb 1, 2022 5:16 PM UTC

        I had investigated all basic and advanced settings, by the way. All would indicate this function should be working.

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          Newcomer
          demanu
          Newcomer
          Feb 2, 2022 2:59 AM UTC

          same here. All other applications send notification sound when receiving messages on mac. Zoom remains silent. All the settings checked on should sound, but all silent.

           

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            Newcomer
            cshibuya
            Newcomer
            Mar 27, 2023 5:57 AM UTC

            Make sure your mac notifications are switched on for zoom as well. Go to "system settings" search "notifications", look for the zoom app, and make sure it's toggled on.

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              Employee
              Rakeshan_S
              Employee
              Jun 6, 2023 7:55 AM UTC

              Hi @ktavares I faced the same issue, It turns out I had Do not Disturb enabled, once I switched it off, I started getting notifications.

              you can switch it off from the control Center icon

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                Employee
                Hamilton-Zoomie
                Employee
                Jun 7, 2023 1:20 PM UTC

                The response above by CSHIBUYA is on the right path.  YOu need to have your Mac settings enabled for notifications in the operating system.
                Then, like the Do Not Disturb feature mentioned above, make sure you're not in DND mode and that you have chat and channel notifications set properly- according to your preferences.

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                  CarlaA
                  Community Champion | Employee
                  CarlaA
                  Community Champion | Employee
                  Aug 29, 2023 8:46 PM UTC

                  Hi everyone! 

                   

                  If you're experiencing issues not receiving chat notifications, please follow the steps in this article to troubleshoot: Troubleshooting not receiving pop-up notifications on Zoom Team Chat

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