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My contacts see me as deleted profile

Forum|Forum|4 days ago
August 18, 2026
8 replies
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Hello everyone.

For some reason all my contacts see me as a deleted contact (it says that the account admin deleted the user).

I created this basic account myself and I didn’t delete it.

I can still log into the web interface and zoom itself, and I can also write messages to the contacts, they just can’t answer me because for them I’m a deleted user.

I already tried the chat bot to help me but unfortunately it was useless.

I would appreciate any kind of help.

Thank you!

Best answer by BasHelpPls

Hey Jake,

Because I didn’t want to frickle around any longer I tried somthing else. I just deleted the account and created a new one with the same email. Then I added all the contacts again on this “new” account. Now everything works like before.

Thank you for your help though and have a nice day!

jdott16

Community Champion | Employee

@BasHelpPls

Would you be able to try uninstalling and reinstalling Zoom following the clean uninstall steps here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

If this does not work, it may be a caching issue with your account and Zoom support will need to clear this.

I hope this helps and if this answers your question please make sure to mark this as a solution.

Thank you,

Jake

B

BasHelpPlsAuthor

New Member

Hello Jake,

unfortunatley, this didn’t fix it.

Do you know how to reach zoom support with a free account?

When i ask the ai assistant I just got an answer in the sense of I’m not entitled to talk to a human with a free account.

Thank you!

jdott16

Community Champion | Employee

Hey @BasHelpPls

Can you confirm if you add the uses as contacts, send them an invite to be added as a contact you run into the same issue? Based on https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065609 it may be possible that the sync has dirty data and may need to resync by adding users as contacts within your tenant.

If this does not work, send me a private message and I can see if there is anything else I can do.

Thank you,

Jake

B

BasHelpPlsAuthor

New Member

Hey Jake,

thank you for your fast reply!

So basically we are a small team of 10 people and we all created private zoom accounts last year. We all added each other as contacts (by searching for our email addresses). It all worked well until I think a month ago, since then it shows me as a deleted user. I can still send them messages, they can’t reply. In the conversation I can even see that I’m a delted user, when I hover over my user icon. In the web interface and in the zoom workspace app though, it shows me as online.

On more question btw: How would I write you a private message, I can’t seem to find the option.

Thank you so much!

b.

jdott16

Community Champion | Employee

@BasHelpPls I apologize, it looks like the option to send a private message is no longer available. I used to be able to do this, but cannot find the option any longer.

I’m not sure why you’re showing on the app and web as active but others are seeing you as deleted. I would recommend signing out and trying to sign in another way, i.e. Google, Facebook, Apple. A similar article with steps exists here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068124

Hopefully this helps.

B

BasHelpPlsAuthorAnswer

New Member

Hey Jake,

Because I didn’t want to frickle around any longer I tried somthing else. I just deleted the account and created a new one with the same email. Then I added all the contacts again on this “new” account. Now everything works like before.

Thank you for your help though and have a nice day!

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