Intermittent file upload/download issues

Question

I’ve noticed recently that Zoom Workplace will be unable to send files/images for 1-2 minutes. It eventually sends after retrying several times, but the strange thing is that I can’t figure out what’s triggering the issue as it only happens every now and then throughout the day (this does happen at least once a day). I’m on version 7.1.8 and this started approximately 45 days ago.

Edit 9/22/2026: I tried via the web app when the issue occurred this morning and it had the same behavior. Once the desktop app allowed sending images, the web app did as well.

Amberley1 · Answer

I’d start by checking whether the issue occurs on a different network and whether Zoom Workplace is fully up to date. Since the web app showed the same behavior, it may not be limited to the desktop client. If possible, note the exact times of the failures and whether they affect both uploads and downloads—that information could help Zoom Support identify a server-side or connectivity issue.

Intermittent file upload/download issues

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